Welcome and Welcome Back

On behalf of the staff at the Marywood University Help Desk, we would like to welcome all new students and faculty.  Please come and visit us!

We would also like to welcome back all others.  Hope you had a great summer!

August Workshops

Feel like learning some new technologies this month?  The new August workshop calendar is now on our Web page.  There are a wide variety of offerings.  Come and join us!

Karen

July Workshops

Are you interested in brushing up on your Google Apps or Microsoft Office skills next month?  If so, our latest calendar of workshops can now be found online.  Check it out and let us know (sign up by email or phone--info on bottom of the calendar) if you would like to attend a session.



 

Frequently Asked Questions

Do you  have a question about doing something in a specific application (such as Word, Excel or Gmail)?  If so, I would bet someone else had that same question or has experienced the same problem.

Check our FAQ page.  On it, simply click the name of the application and read over our current list of frequently asked questions.  You may just find your question listed.

Click on it to see the answer.

New Help Desk Assistants

Please help me welcome our two new Help Desk Assistants!

Lee Jamison is a Junior History/Pol Sci (Pre-Law) major and Nadia Malinak is a Senior CSD major.  Both students will be working afternoons-evenings and weekends. 

We are happy to have them as a part of our team.

We also wish Daniel Sputa and Rahul Dani (whom Lee and Nadia have replaced) TONS of luck and success in their careers!

On Behalf of the Entire Help Desk and User Support,

Karen

FREE Workshops

Did you know that we offer computer software workshops?  Did you also know they were free to faculty, staff and students of Marywood University?  

If you wish to become more proficient with such applications as Microsoft Office (Word, Excel, PowerPoint) or Gmail, why not join us at one of our workshops.  Most will only take up about an hour of your time.

View and print our monthly calendar and sign up at the Help Desk or calling one of our staff members.


We look forward to seeing you!

The Help Desk Wants YOU !!!

The Marywood University Help Desk is looking for a few good people to join our team.  We pride ourselves on being friendly, patient, knowledgeable, and of course, helpful.  Does this also describe you?  Are you currently in the work-study program and want something a little more challenging?  Then please stop by to see one of us.  Tell us you would like to do your work-study placement at the Help Desk next academic year.  We provide total and complete training for all students.  And we are a fun group of people to work for!  So come by and see us before you leave for the summer.  


Karen

Prize Winners

10th Prize: Google T-Shirt Linda Partridge
9th Prize: Google Backpack Sr Margaret Gannon
8th Prize: Laptop Computer Care Kit Jerry Hart
7th Prize: Centon 2 GB Flash Drive Carol Yanusauskas and Judy Mullisky
6th Prize: Centon "Green" 2 GB Flash Drive Sara Rios and Pamela Costello
5th Prize: Kinston 4 GB Flash Drive Elizabeth Gilbert and Melanie Mohila
4th Prize: Portable Notebook Cooling Stand Manthan Patel
3rd Prize: Logitech Cordless Optical Mouse Billy McAndrew
2nd Prize: iPod Shuffle 2 GB Charlie Kumpas
1st Prize: Dell Wireless Inkjet Printer Fabio Junio Dos Santos

Congratulations! And thank you everyone for participating. We are calling everyone to come to the Help Desk window to pick up your prize!

Help Desk Open House

National Library Week is coming to a close and we have had lots of visitors (80) to the Help Desk window and to our classes. We are so happy to see you all and hope we can help you in the future now that you know where we are and what we offer.

What We Do

I want to thank all of you who have stopped by to see us so far during Library Week.  I hope to see many more of you over the next few days.  I also want to add that a new shipment of goodies will make an appearance tomorrow.  So stop by, say hello and have a little sweet treat while registering to win a great prize.  

The Help Desk is more than fun and games though.  We are a Level I Support Center for the Marywood University community. What exactly does that mean? Maybe you need help with a paper you are working on or writing a formula in a spreadsheet.  You might have some questions about your email or using the built-in calendar or Google Docs.  You could be having trouble getting connected to the wireless network.  Hopefully your laptop is not infected with spyware or a virus.  But if it is, we may be able to help you.  

So give us a call, an email, or stop by--this week and every week.

See you then.
Karen

It's Library Week!

Today is the first day of Library Week.  So far today we have had well over thirty visitors!  Was it the mini Snickers bars or the bubble gum that brought them to us?  I think it is our awesome list of prizes they can all win.  Here is the list:

Dell All-in-One Wireless Inkjet Printer
iPod Shuffle 
Logitech Cordless Optical Mouse
Portable Notebook Cooling Stand
Flash Drives (six available)
Laptop Computer Care Kit
Google Backpack
Google T-Shirt

The drawing won't be held until Noon on Thursday so there is plenty of time to fill out an entry form.  Stop by to see us on the main floor of the Library.

Karen

Welcome to our blog!

The Marywood University Help Desk welcomes you to its new blog!  We plan to use this blog to share technology-related information, tips, and news with you.  So please, follow us regularly.

The Help Desk is part of the Office of Information Technology and the Library and is located on their main floor.  Feel free to visit us when you are in this part of the campus.  

You can also give us a call at 340-6070 or email your questions to helpdesk@marywood.edu.  All of our friendly staff members stand (or sit) ready to assist you!

Make a point to visit us next week during National Library Week when we conduct our Open House.  Beginning on Monday morning and continuing until Noon on Thursday, you can register to win a great technology-related prize (like a wireless printer or mouse, an iPod, or a flash drive).

We will have lots of helpful technology handouts, give-aways, and treats for all!  There will also be three information sessions (15-30 minutes long) next week you may be interested in attending:

Monday @2 PM, Internet Security (Part I - Viruses)

Wednesday@2 PM, Internet Security (Part II - Spyware)

Thursday @5 PM, Using MEGA Upload to Email Large Files

See you next week when you come to say hello!

Karen Boland

Assistant Director